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EasyKitchen

Add-ons

  • Working with sections

SketchUp

Troubleshooting

EasyKitchen

Add-ons

  • Working with sections

SketchUp

After installing the EasyKitchen library, as well as the report plugin and replacing DC Change mat, problems may appear. Here are all known situations and their solutions. It should be noted that they are quite rare and in 99% of cases are easily solved. But first of all, check that your PC settings meet the minimum system requirements for SketchUp. If everything is fine, then look for your error in the list below and proceed to solve it.

1. The toolbar of the DC Change mat replacement plugin and report does not appear.

It seems that the plugin is installed and displayed in the extension manager, but this toolbar does not appear:

Панель инструментов плагина отчёта и замены DC Change mat

The problem occurs because of the PC username in Cyrillic. The plugin requires a PC username in Latin characters.

The easiest way to solve this problem is to create a new PC user with a Latin name. And work already in this new profile.

2. An error window appears when loading SketchUp.

This window usually appears while the program is loading. If you read the text of the errors, it will become clear that the program cannot load something. This is how such a window looks like:

Ошибки загрузки

Again, the problem arises because of the PC username in Cyrillic. The plugin requires a PC username in Latin characters.

The solution to the problem is to create a new PC user with a name in Latin. And work already in this new profile.

3. Error when opening the parameters window.

Rare and interesting bug. Occurs when the options window is opened. And not necessarily immediately. At first, everything may work fine, but after saving the project and opening it again, the parameters window is no longer displayed and an error appears.

The bug is again related to the username. Only this time with a specific - user. Yes, it's in Latin, but the problem is the small u at the beginning of the word. If the username is User, then there will be no problems. The solution, as in the previous paragraph, is to create a new PC user with a name in Latin, except for the one starting with a small Latin letter u. And work already in this new profile.

4. The replacement plugin window is empty (including the list of types on the left).

This is what the plugin window looks like:

Пустое окно плагина замены и отчёта

It should look like this:

Окно плагина замены и отчёта

This bug is due to the fact that SketchUp program components necessary for the plug-in to work are missing. This often happens when using unlicensed versions.


There is only one way out - to install a licensed version of SketchUp. But, you don't have to buy it. It is enough to download the free version of SketchUp Make 2017 and install it in parallel with the current version of the program you have installed. It can be downloaded from our website, from the Repository section. Thus, all the necessary components of the program will be added and the plugin will work. The only caveat in this case is that your version of SketchUp must be higher than 2017, otherwise Make 2017 will replace your 2017.

5. The replacement plugin window is empty (but there is a list of types on the left).

This is what the plugin window looks like:

Пустое окно плагина замены и отчёта

This was due to the fact that the plugin components folder does not have the correct folder hierarchy. The plugin does not support multi-level hierarchy. Only one more level of folders can be nested in the Components folder of the DC Change Mat plugin. No more. It's the same with textures.

Thus, there can be more folders in the Components folder, but there can no longer be other folders inside these folders. The same goes for the Materials folder for textures.

Also, the plugin does not read archives, so all archives downloaded from the site must be unpacked.

6. The Redcut report processor does not work.

Check your version of Excel. It must be at least 2016.

Macros must be enabled.

Redcut only works on Windows.

7. Windows for replacing materials and components do not appear.

If nothing happens when you click on the Material Swap or Component Swap tools (windows don't appear), they are most likely off-screen. Sometimes this happens due to having a second monitor or changing the screen resolution. You need to expand them and move them to the visible part. To do this, click on the material replacement tool, then press the Alt+Spacebar combination. Then press the down arrow key 4 times, then Enter. If the window is outside the screen, it will expand to full screen. Now grab the window with the mouse and move it so that it is in a prominent place. The same must be done with the component replacement tool.

All known bugs are described above. If you have other errors, please describe them in the comments to this article. We will find a solution and add it to this list.

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