The table shows possible problems in which online payment does not work and how to solve them. If among these points there is no solution to your situation, please write to us via the Feedback Form. We will try to resolve this issue as soon as possible.
Reason
Detailed error description
Solutions
Your card is issued in USA, Canada, etc.
Payment system restrictions.
Варианты решения
Use the payment method "Money Transfer".
Payment card "Мир".
The payment card "Мир" is not yet accepted by the payment system.
Варианты решения
Try a card of another system - Visa or Mastercard.
Insufficient funds.
Neither we nor the CloudPayments payment system include any commissions in the price. But your bank may charge a fee.
Варианты решения
Make sure you have a little more money in your account than the purchase price or contact your bank.
System error.
The transaction does not go through due to the work that is currently being carried out in the bank.
Варианты решения
Please try to pay later.
