Technical Support Policy provides technical support services exclusively for Redkit libraries. Support focuses on topics such as installing, configuring, using, and fixing bugs. Technical support is provided throughout the subscription period, which is calculated from the moment the customer’s account is activated.

Technical support hours

Technical support works from Monday to Friday, from 10:00 to 18:00 (+6 GMT). Please note that the technical support team does not work on weekends and holidays.

During business hours, the response to your request may take from 12 to 24 hours. Please note that depending on the complexity of the problem and loading the technical support team, the response time may be increased.

Support channels

We provide technical support only for Redkit products. And only through the feedback form.

Language support

Technical support for Redkit products is provided only in Russian and English.

What is not included technical support

Add, modify or remove functionality for your specific needs.

Integration of third-party extensions and services.

Support for third-party extensions and services.

General questions related to the development, tuning, or optimization of Redkit libraries.

Questions related to working with SketchUp.

Questions related to visualization plugins.

Before asking a question

Before asking any question, read the documentation for libraries and add-ons. The documentation covers the most important steps required to install and work with libraries and add-ons. Most questions can be answered simply by reading the documentation.

SketchUp tech support

To work with the library, you must have basic SketchUp knowledge. Technical support does not include assistance in mastering SketchUp, setting it up, installing third-party plug-ins and extensions. To do this, there is documentation on SketchUp on the official website of the program.

Technical support policy

By using our site, you agree to the technical support policy of our site. If you do not accept this policy, please do not use this site. We reserve the right to make changes to this policy at any time, in which case such changes will be reflected on this page. A site visitor is required to familiarize themselves with the current technical support policy.